Homecomplaint › Barbara - Tampa, FL - Dr. Fenske is DISHONEST

Consumer Complaint

Barbara - Tampa, FL - Dr. Fenske is DISHONEST

Companies Involved: 
Dr. Fenske
Issue Area: 
Other

On June 27, 2017 after the dermatology body exam with Dr. Fenske, a NP, 2 ladies in the room. During my entire visit, numerous times, I said to the staff “In the past, my Dermatologist removed my skin tags, submitted my claim to my insurance company for payment. PLEASE call my insurance company to VERIFY skin tag removal for payment from my Govt. High-Option insurance company.” Next, staff (NP, 2 nurses) left the Derm exam room then they came back in with a printed sheet of paper showing I owed $648 for the skin tag removal procedure. In the past, I only paid my co-pay, deductible for the procedure. In GOOD FAITH, I paid the $648 because after my co-pay, deductible, I would receive a refund. On July 5, 2017, I receive a phone call stating I owe $295 more for the office visit. I said to the caller, “Did your office submit my claim to my insurance company?” Again, in GOOD FAITH, I paid the $295 because after my co-pay, deductible, I would receive a refund. After that phone call which I paid the $295, I called my insurance company to let them know what had happened with Dr. Fenske’s office visit/payments. According to my insurance company, Dr. Fenske’s staff needs to SUBMIT my claim to my insur co for payment. On July 11, 2017 I spoke with Marla, USF North Campus and after I told her my story she immediately knew what I was talking about and agreed with me concerning my Govt. High-Option insur coverage. Marla suggested I call the Patient Advocate Belinda for assistance and I called and left 4 voice mail msgs. To date, no one from Dr. Fenske’s office called to VERIFY my Govt. High-Option insurance coverage. According to my insurance company, Dr. Fenske’s office needs to SUBMIT my claim to my insurance company. On June 27, 2017, I paid $648 and on July 5, 2017, I paid $295 with my credit card. After my co-pay, deductible, I should receive a refund from Dr. Fenske’s office. On July 13, 2017 Marla filed my formal complaint via electronically and I DON'T KNOW the contents of my formal complaint because I NEVER received a copy of my formal complaint. On July 31, 2017, and Aug 1, 2017, I called Marla and left voice mail msgs because she didn’t call me before Friday, July 28, 2017. To date, I haven’t heard from Marla, USF North Campus concerning my electronic filed formal complaint. According to my insurance company, Dr. Fenske’s office needs to SUBMIT my claim to my insurance company. After my co-pay, deductible, I should receive a REFUND from Dr. Fenske’s office. PLEASE ASSIST. THANK YOU!