Homecomplaint › Jon - New York, NY - United Healthcare, Optum RX Dangers created by forcing consumers to receive HIV medications through the mail

Consumer Complaint

Jon - New York, NY - United Healthcare, Optum RX Dangers created by forcing consumers to receive HIV medications through the mail

Companies Involved: 
UnitedHealthcare, OptumRX
Issue Area: 
Other

More than once I've gone without medications because I am being "forced" to receive them via ground delivery, one month at a time. If the ordering schedule is off by a day (say if I order them Thursday afternoon or Friday), I am told "They will be delivered Tuesday." Now, if I'm in town Tuesday, and if I'm at work, where packages can be delivered any time, then that's just fine. But if I'm not at work that day, and can't stay home awaiting the delivery, then the medications are returned to UPS. (I don't live in a doorman building.) Even if I specifically state "No Signature Required," sometimes they are delivered, sometimes not. By "delivered" I mean they are left atop the mailbox in the building lobby, so all my neighbors get to examine them before I get home. Often the UPS person can't even get in the building. One time I had to take a cab up to UPS, because it was late Friday afternoon, they had been returned to the warehouse, and UPS was closed over the weekend. If something happens to the medications (dropped in toilet or the like), I'm out of luck. Explanations must be provided, the order placed, and the UPS schedule worked out. Great. When I was allowed to get these medications from my local, independent pharmacy, I didn't have any of these problems. Not once. They are open seven days a week, and will help me out if I'm in an emergency situation. Also, they have been providing service --SERVICE, not bureaucratic trickery-- for 20 years; and I would like to have people who know me and my history --people interested-- to be providing my life saving medications. I think it should be a crime for these insurance companies to get away with this. I mean, if indeed it is a crime to put peoples' lives in danger. Is it?