Homecomplaint › Michele - Onley, VA - Brightthouse Financial is stealing my money

Consumer Complaint

Michele - Onley, VA - Brightthouse Financial is stealing my money

Companies Involved: 
Brighthouse Financial
Issue Area: 
Insurance

Years ago I bought a life insurance plan via MetLife/ Brighthouse Insurance. For a while we received average customer service. This past year I kept getting delinquent letters from BF claiming I owed them money. When I called they clamined that the payments were being made and he policy was in good standing, however nothing they ever sent me proved otherwise. I still get delinquent notices, and they keep taking my money. When I call they say my account is fine, yet than one of the paper they send me in the mail shows that at all. On paper I am delinquent and risking having my policy canceled. If I was to die and my family were to try to claim the insurance, I have no doubt that they would deny it becuae the records are messed up. I have paper work to prove my case.