Homecomplaint › Sylvia - Whittier, CA - Target.com - RED CARD

Consumer Complaint

Sylvia - Whittier, CA - Target.com - RED CARD

Companies Involved: 
Target Brands, Inc.
Issue Area: 

I purchased items on Target.com and requested to pick them up at my neighborhood Target Store. I purchased the items with my Target REDcard (linked to my debit card). I picked the items up from the store the very next day, and while there, decided to do more shopping. While shopping, I decided that instead of the particular set curtains I had purchased, paid for with my Target REDcard and had in my possession, I preferred a different set of curtains. I paid for the curtains at the register and then proceeded to Customer Service to return the original curtains. The cashier indicated that I must wait 24 hours before returning the curtains because the system does not recognize my transaction (although I was provided with an email receipt). No where on line nor in store nor on my receipt does it indicate that on line purchases which are picked up in store require a 24 hour wait until items are returned. On line information on Target.com (http://help.target.com/help/subcategoryarticle?childcat=Online+Returns&p...) states: Can I return an item purchased on Target.com to a Target store? Items purchased on Target.com may be returned to any Target store. Just bring your item, packing slip and the original form of payment to Guest Services. How do I return an item to Target.com? Sign in to your Target.com account. Go to my account. Select orders. Select the order containing the item you want to return. Select return & receipts next to the item(s) you wish to return, then select return by mail. Returns by mail are free. Select an option from the reason for the return drop-down for each item you select to return. Select print prepaid mailing label. Attach the return label to the outside of your package. Item(s) must be in their original packaging and condition. Drop off your package at an authorized UPS location. Visit ups.com/dropoff to find a location. Although the above is stated on the Target website, while logged into my Target.com account and selecting the item I wish to return, I receive the following message: "item cannot be returned in store" When selecting the item to return by mail, I receive the following message: "item cannot be returned at this time" I read nothing on the Target REDcard agreement that speaks to the 24 hour waiting period. I asked to speak to a manager at the store and her response was that there was nothing she could do since the system doesn't allow her to process a return. A sign in bold letters located in the Customer Service department states that Target will do everything to ensure that customers are satisfied. Not only am I not satisfied, I am frustrated, and now I have to make another trip either to Target or UPS after the 24 hour waiting period.