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customer bill of rights

News Story
Posted by Mark Reback
Notwithstanding the fact that DWP kept the lights on in Los Angeles while Enron left the rest of the state in the dark back in 2000, there are a number of people who believe the city-owned utility sucks big time and is in dire need of a major overhaul. Among them is Consumer Watchdog President Jamie Court, who says Angelenos are no better off that...
News Story
Posted by Mark Reback
The Los Angeles Department of Water and Power introduced a new "Customer Bill of Rights" on Tuesday. The so-called Bill of Rights still needs to be reviewed and approved by the department's board of commissioners (which should happen on January 17), but in the meantime, here's a preview of what it might mean for you, the consumer...
News Release
Posted by Liza Tucker
Santa Monica, CA -- The LADWP’s pledge to give customers a bill of rights is a step forward, but the LADWP remains in need of a major bureaucratic overhaul, Consumer Watchdog said today. “These are common sense reforms that should be standard business practice and shouldn’t need a board of commissioners’ vote,” said...