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News Story
7/11/2017
Posted by Mark Reback
A consumer advocate says it’s time to shed some light on the Los Angeles Department of Water and Power’s screwy spending priorities.  DWP customers have borne the brunt of under investment in infrastructure, what with two recent power outages in the middle of a heat wave.  Consumer Watchdog President Jaime Court says there...
News Story
1/5/2017
Posted by Mark Reback
Notwithstanding the fact that DWP kept the lights on in Los Angeles while Enron left the rest of the state in the dark back in 2000, there are a number of people who believe the city-owned utility sucks big time and is in dire need of a major overhaul. Among them is Consumer Watchdog President Jamie Court, who says Angelenos are no better off that...
News Story
1/4/2017
Posted by Mark Reback
The Los Angeles Department of Water and Power introduced a new "Customer Bill of Rights" on Tuesday. The so-called Bill of Rights still needs to be reviewed and approved by the department's board of commissioners (which should happen on January 17), but in the meantime, here's a preview of what it might mean for you, the consumer...
News Release
1/3/2017
Posted by Liza Tucker
Santa Monica, CA -- The LADWP’s pledge to give customers a bill of rights is a step forward, but the LADWP remains in need of a major bureaucratic overhaul, Consumer Watchdog said today. “These are common sense reforms that should be standard business practice and shouldn’t need a board of commissioners’ vote,” said...
News Release
11/17/2016
Posted by Liza Tucker
Santa Monica, CA -- Consumer Watchdog wrote Mayor Eric Garcetti today that last-minute revisions to a DWP ratepayer overbilling settlement now boost attorneys’ fees 46 percent to $19 million from $13 million, but shortchange ratepayers who should be paid interest on refunds owed them for three years. Consumer Watchdog pointed out that while...
News Story
11/17/2016
Posted by Mark Reback
Click here to listen to the audio of this radio broadcast segment.   Consumer advocates on Thursday said Los Angeles water and power customers who were overcharged during the flawed rollout of a new billing system should also receive interest on top of any refunds they are entitled to. But attorneys representing customers in a class-action...
News Story
11/16/2016
Posted by Mark Reback
The Los Angeles Department of Water and Power owes its customers at least $67.5 million in refunds and credits after the utility overbilled them, an independent monitor has concluded. The latest estimate represents a significant increase from the proposed $44-million class-action settlement announced in August 2015. The DWP has been plagued by a...
News Release
11/9/2016
Posted by Liza Tucker
Santa Monica, CA — Angelenos who voted down Measure RRR delivered the message to the largest municipal utility in the country that they will not stand for the dysfunctional Department of Water & Power policing itself, Consumer Watchdog said today. “Angelenos just voted for more DWP accountability for $44 million in customer billing...
News Story
11/9/2016
Posted by Mark Reback
Voters appear to have rejected a ballot measure aimed at granting more autonomy to the scandal-plagued Los Angeles Department of Water and Power, one of the nation’s largest public utilities. The tally for Measure RRR as of Wednesday afternoon was 52% against and 48% in favor, with 100% of precincts reporting, according to the Los...
Blog Post
11/7/2016
Posted by Jamie Court
Adding to chorus of overbilled ratepayers urging more accountability at LA DWP, a new LA Times report shows the city’s so-called “ratepayer advocate” wrote himself a five year contract extension into Charter Measure RRR at $280,000 per year, roughly $40,000 more than the Mayor makes, and failed to disclose the self-dealing in...