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Ratepayer Advocate

News Release
7/25/2017
Posted by Liza Tucker
Santa Monica, CA -- Consumer Watchdog today urged City Council President Herb Wesson to name a consumer advocate to the citizens’ committee that will nominate the next ratepayer advocate at the Los Angeles Department of Water and Power. DWP’s first ratepayer advocate, Fred Pickel, is a power industry insider and former consultant to...
News Story
11/18/2015
Posted by Mark Reback
The Department of Water and Power’s ratepayer advocate is more than halfway through his five-year term as the first occupant of the office created to give the public an ear and a voice at the giant utility. Are DWP customers being heard louder than before? Is the DWP less mysterious? Most would say no, and in that sense the recent criticism...
News Story
11/17/2015
Posted by Mark Reback
In 2011, when Angelenos were considering a ballot measure to create a "ratepayer advocate" to monitor the Department of Water and Power, the Times editorial board endorsed the idea, with a caveat. We said the advocate should be a well-regarded professional with deep expertise in utility operations, not a populist bomb thrower solely...
Video
11/13/2015
Posted by Mark Reback
LOS ANGELES (CBSLA.com) — The Los Angeles Department of Water and Power’s flawed billing system overcharged ratepayers thousands of dollars. The agency is now dealing with the fallout in a proposed class-action settlement. But the settlement will not help certain ratepayers like Bradley Fagerstrom, who said he...