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News Story
6/2/2008
Posted by Consumer Watchdog
The Supreme Court let stand lower court rulings that held federal arbitration law does not pre-empt class-action litigation against T-Mobile USA Inc., an action that divided the wireless industry and now paves the way for three federal lawsuits to move forward in California against the operator.
T-Mobile USA had asked the high court to review a...
News Story
5/15/2008
Posted by Consumer Watchdog
An attempt sponsored by Verizon to cut into the state Public Utilities
Commission's power over telephone-company mergers is drawing fire from unlikely bedfellows—the PUC itself and an array of consumer groups. The effort, which partisans describe as a related piece of California’s 2-year-old deregulation of the telephone industry, is...
Blog Post
4/9/2008
Posted by Consumer Watchdog
Donors to the Democratic Party are getting uppity. They’ve dared suggest that the money they donated to elect people might not exactly get spent that way if Speaker Núñez gets to keep his hands on it. (Couldn’t be the revelations about Núñez’s use of campaign cash to wine, dine and fly his way around...
Blog Post
4/7/2008
Posted by Consumer Watchdog
Salaries for key officials at the National Institutes of Health show clearly just how bloated the top salaries at the California stem cell agency are. You'll recall that at its March meeting the oversight committee of the California Institute for Regenerative Medicine (CIRM) upped ranges a whopping 23 percent for key executives.
The range for the...
News Story
4/1/2008
Posted by Consumer Watchdog
Can companies grant themselves a "get out of jail free" card when you sign their contracts? A lawsuit filed in Seattle against AT&T/Cingular may settle that question.
The nonprofit public advocacy group Public Justice is asking a federal court to set aside a provision in old AT&T wireless contracts that prevents consumers from...
Blog Post
3/31/2008
Posted by Consumer Watchdog
I reported last week on my efforts to receive a promised television set for signing up with Verizon's FiOS Triple Freedom plan. The saga continues and I'm now on first-name basis with an ever increasing number of customer service representatives.
The problem, you'll recall, was that I was promised a 19-inch flat screen TV for signing up for...
News Story
3/31/2008
Posted by Consumer Watchdog
Legal Action Targets Text Messages Tied to TV Programs
The nation's three largest wireless carriers have been hit with class action lawsuits accusing them of illegal gambling in connection text messaging tied to popular TV shows.
All three lawsuits were filed in the U.S. District Court for the Central District of California by a group of lawyers...
Blog Post
3/25/2008
Posted by Consumer Watchdog
I don't know which was worse: Repeatedly being told "we realize your time is important" as I waited for a live agent or the regular recycling of messages touting the very services I had already purchased and was calling about.
I was trapped this morning in Verizon's customer service hell on hold more often than not as I was bounced from...
News Release
3/17/2008
Posted by Consumer Watchdog
AT&T's Ban on Class Actions is Unlawful, Customers Argue
Santa Monica, CA -- Cell phone customers who sued AT&T and Cingular
over abuses in the companies’ 2004 merger are asking a federal court in
Seattle to protect their rights and give them their day in court. In
papers filed late last Friday, lawyers representing potentially...
News Story
2/16/2008
Posted by Consumer Watchdog
On a recent morning, Janis Flippen called her service provider,
Verizon Communications Inc., when her business voice mail went down.
The operator said there was an outage but assured Flippen, who
runs a Camarillo-based public relations firm, that service would be
restored by 6 p.m.
The outage lasted for more than half the work week.
It started on...
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