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News Story
5/28/2009
Posted by Consumer Watchdog
A federal judge in Washington state ruled that a class-action lawsuit against AT&T can proceed to trial. U.S. District Court Judge Ricardo Martinez struck down as "unconscionable" a clause in subscribers' contracts that required them to settle their complaints through arbitration with the company. The case was filed in Seattle in...
News Story
5/27/2009
Posted by Consumer Watchdog
Class action on Cingular/AT&T deal allowed to proceed -- Customers say being forced to pay fees, buy phones. Consumer advocacy group Consumer Watchdog described the ruling as a major victory for AT&T customers. "The company broke its promise to its customers, making them pay millions of dollars more than they should have. Now we can...
News Release
5/27/2009
Posted by Consumer Watchdog
Court Rejects AT&T's Efforts to Bar Customers from Joining Together to Hold the Company Accountable in Court   Santa Monica, CA -- A class action lawsuit charging that millions of cell phone users were misled and overcharged when Cingular merged with AT&T Wireless in 2004 may go forward, a federal court ruled on Tuesday.   In a...
News Release
2/20/2009
Posted by Consumer Watchdog
Groups Want Reversal On Ruling That Companies Can Continue Illegal Practices Until Someone Gets Hurt   Santa Monica, CA -- In an extraordinary request made late yesterday, eight public interest organizations asked the California Supreme Court to scrap its recent decision barring consumers from going to court to block unlawful terms in a...
News Story
12/11/2008
Posted by Consumer Watchdog
AT&T and L.A. City Hall Quietly Lead a National Push to Silence the Little Guy The day before Thanksgiving, Zuma Dogg, an outspoken community activist who has a comedian's sense of the absurd, stands in the far back of the thinly attended City Council meeting at Los Angeles City Hall, waiting his turn to speak during the public-comment period...
News Story
10/21/2008
Posted by Consumer Watchdog
More lawsuits over broadband early termination fees could loom, lawyers and consumer groups said in comments on a recent suit against Qwest fees for DSL service. ETFs, common in the wireless sector, only recently have begun to see use in broadband services, with carriers using them retain existing customers, Consumer Union said. Qwest was named in...
News Story
9/7/2008
Posted by Consumer Watchdog
For Those Prone To Misplacing Their Cell, Providers Offer Some Help I am a loser. Jewelry. Purses. My work badge. You name it, I've lost it. But there is one thing I seem to lose the most: my cellphone. In an age that encourages us to store e-mail, movies, songs, contact lists, and text and picture messages on a single device, our cellphones have...
Blog Post
6/20/2008
Posted by Consumer Watchdog
I got this email from AT&T in my inbox yesterday: Should it surprise me that AT&T jumped on California's hands-free driving law as a marketing opportunity? They warn me that it's time to buy a hands-free option because the law goes into effect July 1. But, at least in this ad, expensive bluetooth technology looks like the only alternative...
Blog Post
6/10/2008
Posted by Consumer Watchdog
I’ve written a lot about “not voting” over the years, that particularly cowardly legislative habit of “taking a walk” when controversial legislation comes up for a vote, rather than taking a stand and risk offending an interest group or constituents. It hasn’t gotten any better, as the San Francisco Chronicle...
News Story
6/2/2008
Posted by Consumer Watchdog
The Supreme Court let stand lower court rulings that held federal arbitration law does not pre-empt class-action litigation against T-Mobile USA Inc., an action that divided the wireless industry and now paves the way for three federal lawsuits to move forward in California against the operator. T-Mobile USA had asked the high court to review a...