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News Story
12/21/2015
Posted by Mark Reback
A judge Monday gave conditional approval to a proposed settlement that calls for the Los Angeles Department of Water and Power to pay out tens of millions of dollars in refunds to customers who billed inaccurate amounts during a problem-filled overhaul of the utility's customer billing system. Superior Court Judge Elihu Berle said he supports...
News Story
12/21/2015
Posted by Mark Reback
A judge Monday gave conditional approval to a proposed settlement that calls for the Los Angeles Department of Water and Power to pay out tens of millions of dollars in refunds to customers who were billed inaccurate amounts during a problem-filled overhaul of the utility’s customer billing system. Superior Court Judge Elihu Berle said he...
Video
11/28/2015
Posted by Mark Reback
Randy Paige reports on how many LADWP ratepayers are still looking for answers on why they've been wrongly billed for tens of thousands of dollars.
News Story
11/20/2015
Posted by Mark Reback
Los Angeles Department of Water and Power officials said Thursday their customers would receive full refunds for any over-payments related to inaccurate bills sent out amid the utility’s bungled overhaul of its billing system, under revised settlement terms submitted to a judge this week. DWP and city officials said they support the...
News Release
11/20/2015
Posted by Jamie Court
Santa Monica, CA — The latest proposed settlement of a $44 million LADWP overbilling scandal offers some improvements over the last two, but still unfairly disadvantages ratepayers, Consumer Watchdog said today in a letter to LA Mayor Eric Garcetti and LA City Attorney Mike Feuer. “Ratepayers who have received large bills and entered...
News Story
11/18/2015
Posted by Mark Reback
The Department of Water and Power’s ratepayer advocate is more than halfway through his five-year term as the first occupant of the office created to give the public an ear and a voice at the giant utility. Are DWP customers being heard louder than before? Is the DWP less mysterious? Most would say no, and in that sense the recent criticism...
News Story
11/17/2015
Posted by Mark Reback
In 2011, when Angelenos were considering a ballot measure to create a "ratepayer advocate" to monitor the Department of Water and Power, the Times editorial board endorsed the idea, with a caveat. We said the advocate should be a well-regarded professional with deep expertise in utility operations, not a populist bomb thrower solely...
News Story
11/13/2015
Posted by Mark Reback
Consumer Watchdog says the man hired to be customer advocate for the DWP has failed at his job and needs to go. Consumer Watchdog has sent a letter to Mayor Eric Garcetti and City Attorney Mike Feuer urging them to fire DWP ratepayer advocate Fred Pickel.  Consumer Watchdog President Jamie Court explains why: “He has been largely...
Video
11/13/2015
Posted by Mark Reback
LOS ANGELES (CBSLA.com) — The Los Angeles Department of Water and Power’s flawed billing system overcharged ratepayers thousands of dollars. The agency is now dealing with the fallout in a proposed class-action settlement. But the settlement will not help certain ratepayers like Bradley Fagerstrom, who said he...
News Release
11/12/2015
Posted by Jamie Court
Santa Monica, CA — Consumer Watchdog today wrote LA Mayor Eric Garcetti and City Attorney Mike Feuer asking the public officials to fire DWP’s “ratepayer advocate,” an energy consultant and Enron apologist, and to attend a lunch with overbilled DWP ratepayers to explain how their latest version of a settlement with the...