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News Story
9/13/2016
Posted by Mark Reback
LOS ANGELES (CBSLA.com) — Consumer Watchdog, a nonprofit consumer advocacy group, claims ratepayers who overpaid the Los Angeles Department of Water and Power may not get refunds until mid-2017. In a news release Tuesday, the group cited court records, and claimed DWP attorneys have repeatedly delayed the settlement process. The DWP has...
News Story
12/23/2015
Posted by Mark Reback
LOS ANGELES (KABC) -- A Southern California judge on Monday gave "conditional approval" to a proposed settlement over problems with the Los Angeles Department of Water and Power billing system. "The settlement is not approved until it's approved. So, what the judge said was, 'OK, we are heading in the right direction. We...
News Story
12/22/2015
Posted by Mark Reback
Inside the courtroom, a judge's review on Monday of the Los Angeles Department of Water and Power's still-evolving settlement of a class-action lawsuit over a malfunctioning billing system was a mostly somnolent affair. The real drama was outdoors, where a press conference on the courthouse steps devolved into a shouting match between two...
Video
12/21/2015
Posted by Consumer Watchdog Admin
Consumer Watchdog has raised concerns that refunds owed ratepayers of Los Angeles DWP, many of whom have already made overpayments, will not be delivered for one year and a half under the best case scenario, while plaintiff attorneys will get paid $13 million in May. Consumer Watchdog's problems with the settlement include the need for...
News Release
12/21/2015
Posted by Jamie Court
Los Angeles, CA – Los Angeles Superior Court Judge Elihu Berle for the third time failed to grant preliminary approval to an overbilling settlement with DWP ratepayers, calling for more disclosure and pro-consumer changes.  He said he would grant preliminary approval if those conditions are met. Consumer Watchdog has raised numerous...
News Story
11/20/2015
Posted by Mark Reback
Los Angeles Department of Water and Power officials said Thursday their customers would receive full refunds for any over-payments related to inaccurate bills sent out amid the utility’s bungled overhaul of its billing system, under revised settlement terms submitted to a judge this week. DWP and city officials said they support the...
News Release
11/20/2015
Posted by Jamie Court
Santa Monica, CA — The latest proposed settlement of a $44 million LADWP overbilling scandal offers some improvements over the last two, but still unfairly disadvantages ratepayers, Consumer Watchdog said today in a letter to LA Mayor Eric Garcetti and LA City Attorney Mike Feuer. “Ratepayers who have received large bills and entered...
News Story
11/18/2015
Posted by Mark Reback
The Department of Water and Power’s ratepayer advocate is more than halfway through his five-year term as the first occupant of the office created to give the public an ear and a voice at the giant utility. Are DWP customers being heard louder than before? Is the DWP less mysterious? Most would say no, and in that sense the recent criticism...
News Story
11/17/2015
Posted by Mark Reback
In 2011, when Angelenos were considering a ballot measure to create a "ratepayer advocate" to monitor the Department of Water and Power, the Times editorial board endorsed the idea, with a caveat. We said the advocate should be a well-regarded professional with deep expertise in utility operations, not a populist bomb thrower solely...
News Story
11/13/2015
Posted by Mark Reback
Consumer Watchdog says the man hired to be customer advocate for the DWP has failed at his job and needs to go. Consumer Watchdog has sent a letter to Mayor Eric Garcetti and City Attorney Mike Feuer urging them to fire DWP ratepayer advocate Fred Pickel.  Consumer Watchdog President Jamie Court explains why: “He has been largely...