Privacy Alert: Consumer Watchdog Urges Public to 'Opt Out' of Cal INDEX Electronic Health Information Exchange
UPDATE: Here's where to opt out:
SANTA MONICA, CA – Consumer Watchdog today urged consumers to opt out of the new electronic health information exchange, Cal INDEX, that is being set up by Blue Cross and Blue Shield until key questions about patient privacy are answered.
The nonpartisan, nonprofit public interest group added that the best way to protect privacy when sharing patient information is an opt-in approach.
The California Integrated Data Exchange — Cal INDEX – is an electronic health information exchange that is collecting patient records from healthcare providers and health insurers to allow them to share patients’ health information.
“If the exchange will do so much to benefit our health care, Cal INDEX should make that case and ask us to opt in,” said John M. Simpson, Consumer Watchdog’s Privacy Project Director. “Instead, Blue Cross and Blue Shield are telling enrollees they can opt out during the busy holiday season when we are all distracted. Worse, Cal INDEX fails to clearly explain its privacy protections and how it will operate. Consumers can’t make an informed decision based on what they’ve said so far.”
Consumer Watchdog said that while a comprehensive medical record exchange may ultimately help patients, the exchange must be transparent about its purposes before people agree to share their medical records. Below are ten questions that must be answered before consumers can reasonably be expected to make a decision about what to do:
-- Will I be able to see everything Cal INDEX collects on me?
-- What providers submit patient information to the Cal INDEX network, and who has access to that information?
-- If I opt out of Cal INDEX, but my medical provider is a participant, is my data still collected by Cal INDEX even if other providers can’t access it?
-- Can I correct my Cal INDEX record if it is wrong?
-- If I opt in and later change my mind, can I have my data removed from Cal INDEX?
-- Can I choose which medical providers may share my information, and which may not, to protect medical information I do not want shared?
-- Will my medical information be available to anyone other than my medical providers and insurance companies?
-- What will health insurers do with my records? If I am covered by one insurer, will another insurer have access to my information?
-- Will health insurance companies use the medical records on Cal INDEX for any purpose other than to provide my medical information to my medical providers?
“No consumer yet has enough information to decide whether to opt into Cal INDEX,” said Simpson. “The best privacy protection for now is to opt out. You can always opt in when they make it clear what the benefits and protections will be.”
Cal INDEX is being set up with $80 million in seed money from Anthem Blue Cross and Blue Shield of California. The insurers’ money will fund it for three years, with subscribers footing the bill after that.
Blue Shield and Blue Cross announced creation of the health information exchange to create a comprehensive collection of electronic patient records including clinical data from healthcare providers and health insurers. Cal INDEX says it will allow physicians, nurses and hospitals throughout the state to share patients’ health information and will provide them with the tools to help them give their patients the safest, highest-quality care possible. Cal INDEX says the exchange will help avoid possible duplicate procedures, cut medical costs, and provide data for medical research.
- 30 -
Visit our website at www.consumerwatchdog.org
1/9/2017Blog PostAnthem Blue Cross delivered a blow to its California individual and family plan members at the start of the new year by stripping... More >
1/18/2017Courtroom CasePaul Simon v. Blue Cross of California d/b/a Anthem Blue Cross, Los Angeles Superior Court Case Number BC639205 A California... More >
2/14/2017News ReleaseAnthem Consumers in California Discover Health Plans No Longer Provide Out-of-Network Coverage After End of 2017 Enrollment PeriodSanta Monica, CA – Consumers are just beginning to discover that Anthem eliminated coverage for out-of-network... More >
1/26/2017News StoryLOS ANGELES (CBSLA.com) — A Mid-City woman said she was duped by an insurance company that sold her junk insurance. A... More >
1/18/2017VideoIf you're with Anthem Blue Cross is your health insurance company, you may be losing access to your doctors. In September,... More >